Cookie Policy
This Cookie Policy explains how our online gaming platform utilises cookies and similar technologies to enhance your gaming experience, maintain security protocols, and comply with UK regulatory requirements. By accessing our services, you acknowledge and consent to the use of cookies as described herein, in accordance with applicable data protection legislation including the UK General Data Protection Regulation and the Privacy and Electronic Communications Regulations.
What Are Cookies
Cookies are small text files stored on your device when you visit our gaming platform. These files contain information that enables our systems to recognise your device and maintain essential functionalities required for secure online gambling operations. Cookies serve multiple purposes including session management, security authentication, preference storage, and regulatory compliance tracking.
Our platform employs various types of cookies, each serving specific functions critical to maintaining a secure and compliant gaming environment. These technologies are essential for providing personalised gaming experiences whilst ensuring adherence to UK Gambling Commission requirements and responsible gambling protocols.
Types of Cookies We Use
We categorise our cookies into several distinct types, each serving specific operational and regulatory functions:
- Essential Cookies: Required for basic platform functionality including user authentication, session management, security protocols, and payment processing verification.
- Security Cookies: Implement fraud prevention measures, detect suspicious activity patterns, and maintain account protection protocols mandated by UK gambling regulations.
- Functional Cookies: Store user preferences including language settings, gaming interface customisations, responsible gambling limits, and accessibility options.
- Analytics Cookies: Collect anonymised data regarding platform usage, game performance metrics, and user engagement patterns for service improvement purposes.
- Marketing Cookies: Track promotional campaign effectiveness, personalise bonus offers, and manage communication preferences in accordance with marketing consent requirements.
Purpose and Legal Basis
Our cookie usage operates under multiple legal bases as defined by UK data protection legislation. Essential cookies function under legitimate interest provisions, as they are necessary for contract performance and regulatory compliance. Security cookies operate under vital interest considerations, protecting both individual users and the platform from fraudulent activities.
Functional and analytics cookies require your explicit consent, which we obtain through our cookie consent mechanism upon initial platform access. Marketing cookies operate exclusively under explicit consent provisions, allowing users to withdraw consent at any time without affecting essential gaming services.
We maintain detailed records of consent decisions and provide mechanisms for consent withdrawal in compliance with UK data protection requirements. Our cookie implementation supports responsible gambling initiatives by enabling deposit limits, session duration tracking, and activity monitoring features.
Third-Party Cookies
Our platform integrates with various third-party services essential for secure gaming operations. These integrations may result in third-party cookies being placed on your device, subject to their respective privacy policies and cookie practices.
Third-party services include payment processors, identity verification providers, responsible gambling tools, customer support systems, and regulatory compliance platforms. Each third-party provider operates under their own cookie policies, which we recommend reviewing for comprehensive understanding of data processing activities.
We maintain data processing agreements with all third-party providers, ensuring compliance with UK data protection standards and gambling industry security requirements. Third-party cookie placement requires your explicit consent where legally mandated.
Cookie Management Options
You possess comprehensive control over cookie settings through multiple management mechanisms. Our platform provides granular cookie controls allowing acceptance or rejection of specific cookie categories whilst maintaining essential gaming functionality.
- Platform Cookie Settings: Access detailed cookie preferences through your account dashboard, enabling selective consent management for different cookie categories.
- Browser Configuration: Modify browser settings to control cookie acceptance, deletion, and notification preferences across all websites.
- Third-Party Opt-Out: Utilise third-party provider opt-out mechanisms for marketing and analytics cookies where available.
- Consent Withdrawal: Withdraw previously granted consent through platform settings or by contacting our data protection team directly.
Browser Cookie Controls
Most web browsers provide built-in cookie management tools allowing users to control cookie behaviour according to personal preferences:
- Google Chrome: Access Settings > Privacy and Security > Cookies and other site data. Configure cookie blocking, deletion, and exception rules for specific websites.
- Mozilla Firefox: Navigate to Settings > Privacy & Security > Cookies and Site Data. Manage cookie acceptance criteria and clear stored data.
- Safari: Access Preferences > Privacy > Cookies and Website Data. Configure cross-site tracking prevention and cookie storage settings.
- Microsoft Edge: Access Settings > Cookies and site permissions > Cookies and site data. Control cookie behaviour and manage stored information.
Disabling essential cookies may impact platform functionality, preventing access to secure gaming features, payment processing, and account management capabilities.
Data Retention and Security
Cookie data retention periods vary according to cookie type and purpose. Session cookies expire immediately upon browser closure, whilst persistent cookies remain active for predetermined periods ranging from days to months, depending on their specific function.
We implement robust security measures to protect cookie data including encryption protocols, secure transmission methods, and access controls. Cookie data processing occurs within secure environments compliant with UK gambling industry standards and data protection requirements.
Regular security audits ensure continued protection of user data stored within cookies. We maintain incident response procedures for potential security breaches affecting cookie data, including immediate notification protocols as required by UK regulations.
Policy Updates and Contact Information
This Cookie Policy undergoes periodic reviews to ensure continued compliance with evolving UK regulations and industry best practices. Policy modifications are communicated through platform notifications and updated effective dates displayed within this document.
For cookie-related enquiries, consent management assistance, or data protection concerns, contact our dedicated privacy team through the platform’s secure messaging system or designated privacy contact channels. We respond to all privacy-related queries within regulatory timeframes.
Last Updated: December 2024